Virgin Media Gets Very Weak Customer Support Rating. On the agreed day I waited in all day and no one came. I have the technicians name if that helps also. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. View your bill. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. Stay safe online. Turn on your TV and get connected. on 07-05-2023 08:56. You can actually return the equipment yourself rather than wait for the doorstep collection. on 31-01-2023 17:59. etc. I was assured that I would not be billed the £40 (I'm owed £72 as a. . I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. You can see your private messages at the top of the page, in the envelope icon. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Today I have received an email and a text message regarding the return of my equipment and. on 28-10-2022 09:20. Sign in . D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Never go for it” Resolved “Over charging” Resolved. Wrong equipment sent for hub 5. The only new days offered are unacceptable as I'm in work. Search job titles. Once you've got your equipment home, you may need some help setting it all up. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Please join me on private message so I can locate your account and pass account security. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). I contacted VM via WhatsApp and then phoned VM collections dept. Hi @JK2000. This is absolutely diabolical service. Activating any extra services, such as V+ or On Demand. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. Options. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. Ilford. Only members can see who's in the group and what they post. Don't worry, we can still help! Below, please find related information to help you with your job search. Reply. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Home. The Collections Agent role is open to everyone - simple. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. What till Watch ; Switching ; Virgin Media and O2 ; Help. Full time People enjoy this job; Good employer; Good shift notice. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Today I have received an email and a text message regarding the return of my equipment and that they. Gaming. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Working hard to help connect the nation, shop our offers and order online. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. on 12-09-2023 14:56. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. In a single year our connectivity: Supports 708 million credit and debit card transactions. 1800 941 114. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). uk) to request they correct the data wrongly indicating equipment. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. Additional comment actions. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. 5k per year. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. co. Bound till main content Accessing Get . I don't work for Virgin Media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Returns team were useless for us. Bound on haupt content Accessibility Help . Three hours later I'm still waiting. We would like to show you a description here but the site won’t allow us. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. m. Hello. Saturday: 8am to 8pm. You may also wish to ring us on 0345 454 1111, and our team may be able to. Our customer service team is available to help you 24/7. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. . Sunday: 8am to 6pm. Our Products. 5k per year. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Rosie Taggar Employee Engagement and Communications. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Hi there, very sorry to hear this, have you tried ringing our team. Quickstart is the quickest and easiest way to setup our services. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. 0k per year. Hi. , staff badge ID no. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Pack up your equipment in the Virgin Media recycle kit provided. I had an email -. on 15-11-2022 15:14. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Step 1. 3 weeks ago. Volt. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. 3m items, including set-top boxes. 11. If you don't return it they have a right to charge you for it. Helps dispense four million medical prescriptions. Options. QuickStart, set up and connections. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . Unique you've got your equipment home, her may need some aid setting she. Have already requested packaging to go to another address. You don't need to return ethernet or HDMI cables or remote controls. Hi @stevedh2. After that, it’s just £3 per month (or £30 a year). Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). At least 30Mbps download speeds in every room or £100 one-off credit. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Virgin Media Collections Agent Reviews. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Debt collectors have now made contact for payment. Phone. We all know and love the internet and TV services that can enter our homes through entry points. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. This depends on the equipment you want to recycle. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. They have been chasing payment directly and through 3 debt collection agencies. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Returning equipment. . The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. 0 Kudos. Hi I have recently left VM. Nottingham, England. Browse Virgin Media Virgin Media Community. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. 10. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Virgin Media Quickstart set up. ie. on 19-10-2021 15:13. May I ask if you've been able to return the equipment? For more information on this, please read here. Options. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. com) to arrange an appointment for our collection team to come round and pick it up. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. To find your nearest collection point, just go to recycle-more. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Networking and WiFi. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Plus get help on things like wayleave & access agreements. Early Disconnection Fees- PAYM & SIM Only Contract. Hub 4: up to £75 per unit. By Email: To download the relevant forms, please see visit our Help pages. 1800 941 114. . In that case you'll end up with VM. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. On this letter, there is a label sticker. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. If you can get Quickstart, you can choose one of two delivery options. Mon-Sat 9am-5pm. I can just manage the internet. View company reviews & ratings. Virgin Mobile billing. Find out all you need to know about contract lengths, equipment, cancellation and more. I dont have the - 5205783. Mbps average. Collection of kit. Any remaining balance will be applied to subsequent bills until the credit is used. In that case you'll end up with VM. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 19-01-2022 12:56. All Virgin Media equipment, except the Stream product, require co-ax connection. Thanks for posting on the Community Forums. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Browse Virgin Media Virgin Media Community. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media Community. Up to 3 WiFi Pods if needed. Manage Your Account. I have recently left Virgin Media due to moving to an area where you have no presence. Simply press 1 when you get through to the automated menu, and you'll be put through to. Step 3 - Label the box – a letter came with the. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. We’ll get you set up as one of our approved partners. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. ) Some past topics have described long delays. Job description from Virgin Media Salary: £25,000. Hello , Thanks for responding. Registration is fast, simple and absolutely free so please join our community. com, the worlds largest job site. You will be part of a stores team providing a materials collection and delivery service,. I carefully collected my virgin media equipment and sent the package. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Hi all,. Mobile Your Account. Our head office sites. Stay safe online. You have now charged me £40 for equipment I do not want and would be happy to return. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Employer Est. Mobile customers. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Virgin Media; My Virgin Media; Shop;. Remember. They'll text and email you with a delivery date and provide you with a tracking reference number. In response to Steven_L. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. co. It's easy to find the help you need for your broadband, home phone and mobile account on the go. You have contacted me this week again about sending the old one back to you. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Thank you for posting, welcoming you onto our community forum 😊. com ) to arrange an appointment for our collection team to come round and pick it up. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. Or dial 611 from your Virgin Plus phone. You’ll also find straightforward tests that’ll check for faults on your own phone line. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Virgin Media support opening hours. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Please follow the simple instructions we've provided in the pack that we delivered with the new. You may choose to receive a paper bill instead. However, the contract emailed to me gives the new address for. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. As subject. Volt. You can also use Parcel Motel to return your equipment, you will be able to. Dave. The Collections Agent role is open to everyone - simple. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Here to help 🙂. jpstuff. Apply for the Job in Equipment Collections Representative at Bradford, . They’re super knowledgeable on all our products and services. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Placed order for M1gig 12th August still not received modem. I have just received my TV box and my Gig 1 router. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. So disconnected in May, I had 2 payments taken instead of one. All Virgin Media equipment is clearly branded. We are not open on Saturday or Sundays. Kit collection. Seacroft, England. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. I contacted VM via WhatsApp and then phoned VM collections dept. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Virgin Media 3. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. 0k per year. It has to be. Home. By Phone: Get in touch on 0800 952 2302. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. It is usually a mail returns bag or a plain flat-pack returns box. Re: Problems returning my equipment. no. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. We would like to show you a description here but the site won’t allow us. Give our Customer Care team a ring on the numbers below. Updated 18 Jul 2023. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). It's important to research the company, as well as practice answering the questions beforehand. . And finally, if. And Im being charged for equipment which I returned long ago. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Introduction. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Thank you for your post and welcome back to our community forums. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. They provide telephone, television. Manager at Virgin Media Coventry. Scroll down and click on create new label. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Virgin Phone Switchover. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Or iIf you have a printer you can print out your own label and return the equipment. Switched On Families. I have recently left Virgin Media due to moving to an area where you have no presence. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. can be some cliques in places but for the most part it wasn;t too bad. Once the equipment is returned to us, you'll be refunded the. Re: Problems returning my equipment. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. on 30-10-2022 08:03. If you can get Quickstart, you can choose one of two delivery options. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. About Virgin Media. Browse Virgin Media Virgin Media. Hi - thanks for replying. View the job description, responsibilities and qualifications for this position. View the job description, responsibilities and qualifications for this position. Their Resolution Team emailed me in Dec22, gave me a complaint number and. We’ll be in touch within the next 3-5 working days. New around here? Check out. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. To learn more about our equipment and technical support click here. Or stream, control and manage. I carefully collected my virgin media equipment and sent the package. Termination date 6 April. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 50) and extra HD box worth £6. Gateshead Council. The answer is yes. Customer Care Advisor at Virgin Media London. Virgin Media is a telecommunications company. Equipment Collections Representative Virgin Media. Our Products. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. I'm sick of waiting for these to be collected and they are gathering dust. happyhippo207 • 3 yr. Equipment Collections Representative Virgin Media. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. HistoryVirgin Media recollecting old equipment. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. Options. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Speed. You can ret. Send the email to equipmentreturns@virginmedia. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media is a telecommunications company. ahhh the rubbish that is CS - you could try this. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. uk. Following the installation and verification of its functionality, you can browse the web or. Sign in . Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media.